Innovate Learning Hub Logo

Privacy Policy

Effective as of April 01, 2025

Innovate Learning Hub and its affiliates and subsidiaries (collectively, “Innovate Mode LLC”, “Innovate Learning Hub”, “Innovate Summer Camp”, “we,” “us,” or “our”) value your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose the information we obtain when you visit our websites, which include www.innovatelearninghub.com, and any other websites that link to this Policy (the “Site”), use our mobile applications, software applications and tools, Company-issued devices, and in our offline interactions with you (collectively the “Services”).

We refer to a Innovate Mode LLC business as a “Innovate Learning Hub”. When you enroll your student at the Innovate Learning Hub, we will collect certain information about your student, as described below. This Policy describes our collection, use and disclosure of personal information and other information collected from users.

WHAT INFORMATION DO WE COLLECT AND WHY?

Innovate Learning Hub collects Personally Identifiable Information and other information regarding visitors to our Site. “Personally Identifiable Information” is information that Innovate Learning Hub has collected and can reasonably link to a specific person or device. We may collect Personally Identifiable Information or other information about you directly from you and from third parties, as well as automatically through your use of our Site.

Information We Collect Directly from You. We collect Personally Identifiable Information directly from you in various ways:

  • Certain areas and features of our Site may require registration. In order to register for programs and events, you must first complete the registration form. During registration you will be required to give certain contact information (such as name, email address, phone number, child’s name, birthdate, gender, grade level, allergies or basic health information to make the children’s experience at our programs sagfe and positive). This information is used to contact you about the products and services on our Site in which you have expressed interest and to enroll your child in specific events. You must also provide certain financial information (like credit card number, and expiration date) that will be used for billing purposes only. If we have trouble processing an order, we’ll use this information to contact you.
  • We may also collect Personally Identifiable Information such as your name, address, phone number, and email address from you in connection with contests and other promotions that we may conduct or offer through our Site.
  • To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Information We Collect Automatically. We may automatically collect the following Personally Identifiable Information or other information about your use of our Site through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; device ID; the length of time you visit our Site; page views; and the referring URL or webpage that led you to our Site. Please see the section “Our Use of Cookies and Other Tracking Mechanisms” below to learn more about our use of cookies and other tracking mechanisms.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Communicate with you about our educational services to respond to your inquiries and for other current and future customer service purposes.
  • To evaluate students as part of the enrollment process to determine the services we believe appropriate and throughout their enrollment to measure performance.
  • To evaluate your application to own a Huntington Learning Center® franchise.
  • Contact you via email, SMS text message, telephone, or standard mail to inform you about educational, tutoring, or test prep services or about events and promotions (including by sending you e-newsletters, marketing communications, and announcements from us and our education partners).
  • Tailor the content and information we may send or display to you using location customization and personalization across our Sites and Services.
  • Better understand how users access and use our Sites and Services, both on an aggregated and individualized basis.
  • In order to modify or improve our Sites and Services and respond to user desires and preferences, and for other research and analytical purposes.
  • Develop, improve, and modify new and existing software, programs, and tools, including the use in, and training of, artificial intelligence software, programs, and tools.
  • We display personal testimonials of satisfied customers on our Sites, in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@innovatelearninghub.com.

HOW WE SHARE YOUR INFORMATION

The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

We may share the information that we collect about you, including Personally Identifiable Information, as follows:

  • Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf. For example, we may disclose your email address to a third-party vendor or service provider for the purpose of sending you updates about your local Innovate Learning Hub location.
  • Credit Card Processors. We use an outside credit card processing company to charge customers for programs and services. This company does not share or use personal information for any secondary purpose beyond filling your order.
  • To protect us and others. We may disclose the information we collect from you when we believe it is necessary to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we or our franchisees are involved.
  • Aggregate and de-identified information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
  • The Company may disclose your personal information, without prior notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Sites. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

Cookies. Cookies are alphanumeric identifiers that we transfer to your device through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Sites, while others allow us to track your activities at our Sites. There are two types of cookies: session and persistent cookies.

  • Session cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Sites. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Sites.
  • Persistent cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity and to display advertising both on our Sites and on third-party sites.

Disabling cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable cookies will be able to browse certain areas of the Sites, but some features may not function.

Do Not Track. Our systems do not recognize and we do not respond to “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Links section.

THIRD-PARTY ANALYTICS

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites. We also may use other analytics and tools to evaluate our Sites and Services. We use these tools to help us improve our Sites and Services and performance and user experiences. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, conversion APIs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including Personally Identifiable Information, about you.

We may also implement additional add-on services to Google Analytics, such as:

  • Demographics and Interest Reporting, which gathers information such as the age and gender of users, along with certain interests those users express through their purchasing activities and other online activities, by tracking users across websites and across time.
  • Remarketing with Google Analytics, which uses user behaviors on our Site and within our App to help us identify users for our remarketing campaigns.
  • Google Display Network Impression Reporting, which provides us information about how often our ads are shown.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Interest-based Advertising. We use third parties and/or service providers for interest-based or targeted advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including our websites) over time and across different websites. The data collected may be associated with your personal information. These advertisements may appear on our websites and on other websites, and may be sent to you via email.

We use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to our websites to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the websites.

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.

Users in the United States may opt-out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. Please read their respective privacy policies (if any) for information about how these third parties handle the processing of Personally Identifiable Information and other information.

INTERNATIONAL USERS

We are headquartered in the United States. Please be aware that information you provide to us or that we obtain through the Site may be collected in your country and subsequently transferred to, maintained, accessed and otherwise processed in the United States or another country by us or our service providers for the purposes mentioned above in accordance with applicable law. The privacy laws of these countries may not always offer the same level of protection as in your country.

SECURITY OF MY PERSONAL INFORMATION

We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your accounts and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

CHOICES REGARDING USE OF PERSONALLY IDENTIFIABLE INFORMATION

As explained above, Innovate Learning Hub may send periodic promotional or informational emails to you about recommendations or other information we think may interest you. If, at any time, you prefer not to receive such email communications from Innovate Learning Hub, you will have the ability to unsubscribe by means of a link provided in such emails from Innovate Learning Hub.

If, at any time, you prefer not to receive any other form of communication from Innovate Learning Hub, you will have the ability to unsubscribe from such communications by contacting us at info@innovatelearninghub.com. Please include with your unsubscribe request your first and last name and the email address you wish to unsubscribe from such communications.

Under the Texas Data Privacy and Security Act (TDPSA), July 2024, consumers are granted important rights regarding their personal data. These rights include the ability to access, correct, delete, and obtain a copy of their personal data held by a business. Consumers also have the right to opt out of the sale of their personal data, targeted advertising, and profiling that produces legal or similarly significant effects. Businesses covered under the TDPSA are required to provide a clear and accessible privacy notice that outlines these rights and the process for exercising them. By upholding these rights, the TDPSA empowers Texas residents to maintain control over their personal information and strengthens consumer privacy protections.

Innovate Learning Hub and its affiliates will comply with the Texas Data Privacy and Security Act

LOCATION AND STORAGE OF INFORMATION

Innovate Learning Hub controls and operates the Site from locations in the United States. By using the Site, you consent to the transfer of your Personally Identifiable Information within and to the United States.

CHILDREN UNDER 13

Our Site is not designed or intended for use by children under 13 and we do not collect Personally Identifiable Information from children under 13. If we discover that a child under 13 has provided us with Personally Identifiable Information, we will delete such information from our systems. Please note that certain features of our Site allow for the posting of testimonials, photos, and videos. If you are posting any materials to our Site, you may not post any materials showing or depicting a child unless you are either the parent and/or legal guardian of that child and authorized to post such material.

CONTACT US

If you have questions about this Policy, please contact us by email at: info@innovatelearninghub.com.

CHANGES TO THIS POLICY

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site.